We're here to help

From your dashboard, tap "New Request." Describe the issue, add a photo if it helps, and submit. Your property manager is notified immediately and will coordinate with the right contractor.

Your property manager reviews requests as they come in and typically responds within a few hours during business days. You'll get a push notification as soon as a contractor is assigned and scheduled.

Yes. Once a contractor is assigned to your service request, you can message them directly through the app. Your property manager can see the conversation too, so everyone stays in the loop.

Go to Settings and tap "Notifications." You can control push notifications, email, and SMS separately. We recommend keeping push notifications on so you never miss a service update.

For true emergencies (flooding, gas leak, electrical hazard), call 911 first. For urgent but non-emergency issues, submit a request and mark it as high priority. Your property manager will be alerted immediately.

On the login screen, tap "Forgot password?" and enter your email. You'll receive a secure reset link that expires after 1 hour.