Last Updated: May 11, 2026 | Effective Date: May 11, 2026
Welcome to Sterling. These Terms of Service ("Terms") govern your access to and use of the Sterling property management platform and related services (collectively, the "Service") provided by Sterling Home Technologies, LLC ("Sterling," "we," "us," or "our").
By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.
Please also review our Privacy Policy, which explains how we collect and use your information.
To use the Service, you must:
If you are using the Service on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.
To access certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update this information as necessary.
You are responsible for:
We are not liable for any loss or damage arising from unauthorized use of your account.
Different account types (Homeowner, Property Manager, Contractor) have different features, permissions, and responsibilities. You agree to use your account only for its intended purpose.
Sterling provides a platform that facilitates:
Sterling is a Platform, Not a Service Provider. We provide the technology platform to connect parties but do not ourselves perform property management, maintenance, or repair services. We are not a party to any agreement between Homeowners, Property Managers, and Contractors. Sterling does not employ, endorse, guarantee, or assume responsibility for any Property Manager, Contractor, or service provider. All services are provided by independent third parties.
By opting in to SMS notifications during account registration or in your account settings, you consent to receive text messages from Sterling Home Technologies, LLC at the phone number you provide. Your consent is not a condition of purchasing any goods or services from Sterling.
SMS messages from Sterling are limited to transactional service notifications, including:
We do not send marketing, promotional, or advertising messages via SMS.
Message frequency varies based on your service activity. Standard message and data rates may apply according to your mobile carrier plan. Sterling is not responsible for any charges from your carrier.
You may opt out of SMS messages at any time by replying STOP to any message from Sterling. You will receive a one-time confirmation of your opt-out. You may also manage SMS preferences in your account notification settings.
For assistance, reply HELP to any SMS message from Sterling, or contact support@sterlinghome.xyz.
SMS messages are supported on all major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages.
You retain ownership of Content you submit to the Service. By submitting Content, you grant Sterling a non-exclusive, worldwide, royalty-free license to use, store, display, reproduce, and distribute your Content solely for the purpose of operating and providing the Service.
You are solely responsible for your Content and represent that:
We may remove or disable access to Content that violates these Terms or applicable law. We are not obligated to monitor or review User Content but reserve the right to do so.
The Service, including its design, features, software, logos, and trademarks, is owned by Sterling and protected by intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works based on the Service without our express written permission.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended purpose, subject to these Terms.
If you provide feedback, suggestions, or ideas about the Service, you grant us the right to use them without restriction or compensation.
Certain features of the Service may require payment. All fees are stated in U.S. dollars and are non-refundable unless otherwise specified or required by law. Management fees, fee percentages, and billing schedules are governed by the separate agreement between you and your Property Manager or management company; Sterling merely facilitates the calculation, billing, and payment flow.
Sterling uses Stripe, Inc. (“Stripe”) to process payments and to move funds between Homeowners, Property Managers, and Contractors via Stripe Connect. By using the Service to send or receive payments, you agree to:
Sterling is not a bank, money transmitter, or money services business. We do not custody funds. All money movement is performed by Stripe under its own licenses and agreements. Sterling never receives or stores raw payment-card numbers; cards are tokenized directly by Stripe.
Sterling, in coordination with your Property Manager or management company, may apply a management fee, hold a portion of contractor proceeds as an internal-labor amount, or route payouts between Sterling, management companies, and contractor companies. These splits are governed by your service agreement with Sterling and/or your management company.
Disputes about the quality of work performed are between the Homeowner and the Contractor or management company; Sterling is not a party to those disputes and is not responsible for outcomes. You agree not to initiate a chargeback or payment-card dispute without first attempting in good faith to resolve the issue through the Service. Sterling reserves the right to suspend access, withhold payouts, or recover funds if you initiate a chargeback that Sterling determines (in its reasonable discretion) to be without merit.
Homeowners may cancel scheduled services at any time at no penalty. Charges depend on the applicable billing model: hourly services that have not been performed are not billed; fixed-price services are billed in full as set out in the underlying service agreement regardless of whether the service is performed. See the agreement with your Property Manager for specifics.
When the Service facilitates payments between Users (e.g., Homeowner paying Contractor), Sterling may process these payments on behalf of the parties via Stripe. We are not responsible for the quality of services provided or disputes between Users regarding payment.
You are responsible for paying any applicable taxes related to your use of the Service or services you provide through the Service. Contractors and management companies are responsible for their own tax reporting; Stripe may issue 1099-K or other tax forms directly to recipients of payouts as required by law.
The Service may integrate with or contain links to third-party services. We are not responsible for the availability, accuracy, or content of third-party services. Your use of third-party services is governed by their respective terms and policies.
The following additional terms apply if you obtained the Sterling mobile application through the Apple App Store:
Sterling respects intellectual property rights and complies with the Digital Millennium Copyright Act (“DMCA”). If you believe that Content available through the Service infringes a copyright you own or control, you may submit a notice of claimed infringement to Sterling’s designated agent. To be effective, your notice must include:
Send DMCA notices to: dmca@sterlinghome.xyz, or to Sterling Home Technologies, LLC, Attn: DMCA Agent, Scottsdale, Arizona, USA.
Sterling may, in its discretion and without liability, remove or disable access to material alleged to be infringing. We may terminate the accounts of repeat infringers.
Counter-Notices. If you believe material was removed in error, you may submit a counter-notice to the same address. A valid counter-notice must include the information described in 17 U.S.C. § 512(g)(3).
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that:
Sterling makes no representations or warranties about the quality, safety, legality, or reliability of services performed by third parties coordinated through the platform. You are responsible for independently verifying the credentials, licenses, and insurance of any Property Manager or Contractor before engaging their services.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, STERLING AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO STERLING IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
STERLING IS NOT LIABLE FOR ANY PROPERTY DAMAGE, PERSONAL INJURY, OR LOSS ARISING FROM SERVICES PERFORMED BY CONTRACTORS OR MANAGED BY PROPERTY MANAGERS COORDINATED THROUGH THE PLATFORM.
Some jurisdictions do not allow limitations on implied warranties or liability for incidental or consequential damages. If these laws apply to you, some of the above limitations may not apply.
You agree to indemnify, defend, and hold harmless Sterling and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:
You may terminate your account at any time by contacting us or using the account deletion feature. Termination does not relieve you of any obligations incurred before termination.
We may suspend or terminate your account at any time, with or without cause, and with or without notice. Reasons for termination may include, but are not limited to:
Upon termination, your right to use the Service ceases immediately. We may delete your account and Content, subject to our data retention policies and legal obligations.
Before filing any formal dispute, you agree to contact us at legal@sterlinghome.xyz and attempt to resolve the dispute informally for at least 30 days.
Any dispute not resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Maricopa County, Arizona, or another mutually agreed location. The arbitrator's decision shall be final and binding.
YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
You may opt out of arbitration and the class action waiver by sending written notice to legal@sterlinghome.xyz within 30 days of first accepting these Terms. The notice must include your name, address, email, and a clear statement that you wish to opt out.
Notwithstanding the above, either party may seek injunctive relief in any court of competent jurisdiction to prevent irreparable harm pending arbitration.
These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law principles. For any disputes not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Maricopa County, Arizona.
We may modify these Terms from time to time. For non-material changes (typo fixes, clarifications, updates to contact information), we will post the updated Terms on this page with a new “Last Updated” date, and the changes will take effect immediately.
For material changes — including changes to arbitration, class action waiver, liability limits, payment terms, or how we use your data — we will:
For material changes, we will also prompt you to affirmatively re-accept the updated Terms the next time you sign in. If you do not agree to the updated Terms, you must stop using the Service before the effective date; continued use after the effective date constitutes acceptance.
These Terms, together with the Privacy Policy, constitute the entire agreement between you and Sterling regarding the Service and supersede any prior agreements.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
Our failure to enforce any provision of these Terms shall not be construed as a waiver of that provision or any other provision.
You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, or internet outages.
If you have questions about these Terms, please contact us: